RETURN & REFUND POLICY

Last Updated: August 10, 2026

At K&M Kustom Kreations, many of our products are printed, customized, personalized, or produced specifically for the customer who ordered them. Because of this, we do not accept general returns for buyer’s remorse, incorrect size selection, color preference, change of mind, or other non-defective reasons.

We do, however, stand behind our work. If an item arrives damaged, defective, misprinted, or incorrect because of an error on our part, please contact us so we can make it right.

Damaged, Defective, Misprinted, or Incorrect Items

K&M Kustom Kreations accepts return or replacement claims for items that arrive:

Damaged
Defective
Misprinted
Incorrect because of an error by K&M Kustom Kreations

Claims must be submitted within 20 days of delivery.

To begin a claim, email sales@kmkustomkreations.com and include:

Your name
Your order number
A description of the problem
Clear photographs showing the damage, defect, misprint, or incorrect item

Photographs should clearly show both the affected area and enough of the product for us to identify the item.

Please do not mail an item back before contacting us and receiving return instructions.

Claim Review

K&M Kustom Kreations will review the information and photographs provided with the claim.

Additional photographs or information may be requested when necessary to determine the cause of the issue.

If the claim is approved, we will provide instructions for the next step. Depending on the circumstances, we may:

Send a replacement item
Request that the defective or incorrect item be returned
Issue a refund when a replacement cannot reasonably be provided

Some approved claims may not require the original item to be returned.

Return Method

When a physical return is required, approved returns must be sent by mail using the return instructions provided by K&M Kustom Kreations.

Do not send a product to our business address without first receiving return authorization and instructions.

Items returned without prior approval may not be accepted or processed.

Return Shipping Costs

K&M Kustom Kreations will cover reasonable return shipping costs when an approved return is required because the item was damaged, defective, misprinted, or incorrect due to an error on our part.

Customers will not be charged return shipping for an approved defective-item claim.

We do not provide return shipping for items that are not eligible for return under this policy.

Restocking Fees

There is no restocking fee for approved damaged, defective, misprinted, or incorrect-item claims.

Replacements

For an approved claim, K&M Kustom Kreations will normally attempt to replace the affected item at no additional cost to the customer.

Replacement availability may depend on:

Garment availability
Product availability
Size availability
Color availability
Materials
Artwork
Production requirements

If the original product, garment, size, color, or material is no longer available, we may contact you to discuss an appropriate replacement option.

If a reasonable replacement cannot be provided, a refund may be issued instead.

Refunds

When an approved claim qualifies for a refund, the refund will normally be issued to the original payment method.

Approved refunds are generally processed within 5 to 10 business days after:

The claim has been approved
Any required returned item has been received

Your bank, credit card company, or payment provider may require additional time before the refund appears in your account.

Original shipping charges are not normally refundable unless the entire order was affected by an error attributable to K&M Kustom Kreations.

Non-Defective Returns

K&M Kustom Kreations does not accept returns or provide refunds for non-defective merchandise due to:

Buyer’s remorse
Change of mind
Ordering the wrong size
Selecting the wrong color
Selecting the wrong garment style
No longer needing the item
Disliking the design after receiving it
Disliking the garment fit when the correct item and size were supplied
Customer ordering errors
Customer-provided information that was produced correctly
Customer-approved artwork that was printed as approved
Normal garment variations that are not defects
Normal handmade, printed, or production variations that are not defects

Please review product details, sizing information, colors, artwork, personalization, and order information carefully before completing your purchase.

Custom and Personalized Products

Custom, personalized, made-to-order, and specially printed products are not returnable for non-defective reasons.

This includes products made using:

Customer names
Personalized wording
Customer photographs
Customer-provided artwork
Business logos
Organization logos
Custom phrases
Custom colors
Custom layouts
Special-order garments
Customer-approved designs

If a custom or personalized product arrives damaged, defective, misprinted, or incorrect because of an error by K&M Kustom Kreations, it remains eligible for review under the damaged or defective item process described in this policy.

Customer-Supplied Artwork and Information

Customers are responsible for reviewing and approving submitted information before production.

This may include:

Names
Dates
Spelling
Numbers
Photographs
Logos
Artwork
Wording
Colors
Placement requests
Other personalized details

If K&M Kustom Kreations produces the item according to the information or artwork supplied or approved by the customer, errors contained in that supplied or approved information are not considered manufacturing defects.

If K&M introduces an error that was not present in the approved information, please contact us under the damaged or incorrect-item process.

Size and Fit

Customers are responsible for selecting the appropriate garment size.

Sizing may vary between manufacturers, garment styles, and product types.

A garment that fits differently than expected is not considered defective when the correct size and product ordered were supplied.

We recommend reviewing available sizing information before ordering and comparing garment measurements with a shirt or garment you already own when possible.

Color and Product Variations

Product photographs are intended to represent our products as accurately as possible.

However, slight variations may occur because of:

Screen and monitor settings
Garment dye lots
Manufacturer changes
Fabric texture
Printing materials
Hand-finishing
Lighting
Production processes

Small variations that do not materially affect the quality or function of the product are not considered defects.

Exchanges

K&M Kustom Kreations does not offer standard exchanges for:

Size changes
Color changes
Style changes
Buyer preference
Change of mind

If K&M sends the wrong item, size, color, or product due to an error on our part, the issue will be handled as an incorrect-item claim under this policy.

Lost Packages

Lost, delayed, or missing packages are handled separately from product returns.

If tracking shows unusual delays, a missing delivery, or another shipping issue, contact K&M Kustom Kreations so we can review the shipment information and determine what options may be available.

Customers are responsible for providing a complete and accurate shipping address at checkout.

Orders delivered to the address supplied by the customer are not considered defective merchandise.

Order Damage During Shipping

If your package arrives visibly damaged, keep the product and packaging until the claim has been reviewed.

Please photograph:

The damaged product
The shipping box or mailer
Any visible damage to the packaging
The shipping label, when possible

These photographs may be required when we submit or assist with a shipping damage claim.

Contact Us

Questions about returns, damaged items, defective products, replacements, or refunds may be sent to:

K&M Kustom Kreations
901 S. Maiden Ln.
Joplin, MO 64801
Located inside Lighthouse Coffee & Mercantile

Email: sales@kmkustomkreations.com